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Designing and implementing an effective Backup and Recovery Strategy can be time consuming and complex. Although often overlooked, a reliable and regularly tested approach to backup and recovery is essential to continuity of operations and peace of mind.

Once implemented, the requirements for ongoing management include regular tests of restores, monitoring for job failures, patch management, and constant care for the health of the environment along with the need to align to ever-changing business requirements. Today’s IT teams are over-burdened with both daily operations, the drive to innovate and the challenges of keeping skilled expertise on staff. While Backup and Recovery tasks are critically important, the burden of continuous management and auditing can be seen as non-urgent and frequently falls through the cracks.

GCSIT GEMS Backup and Recovery Management Program is designed to reduce these burdens on IT by delivering dependable, consistent management and multi-tiered support of your organization’s Enterprise Backup.

Drawn from years of experience in Backup, Recovery, and Archive (BURA) Professional Services design and delivery, GCSIT has identified critical support needs, along with OEM-recommended best practices. We have packaged the required services into a structured, accountable and well-defined set for delivery at a consistent monthly cost that can go down over time.

GEMS Flow 2

gems onboarding icon ONBOARDING

We begin your Managed Backup and Recovery Support Program with through Onboarding.

Your GCSIT Portfolio and Program Manager (PPM) is assigned to act as your single point of contact. This individual leads the working teams and helps to build a mutually agreed transition strategy and a well-defined plan to ensure an effective and non-disruptive transition.

The Onboarding engagement begins with establishing a well-informed starting point for services delivery. This may include GCSIT Quick Assess, a speedy approach to understanding the environment, or a more comprehensive GCSIT Backup and Recovery Assessment to ensure understanding of your network and system topology, and Backup and Recovery policies. The Backup and Recovery assessment digs deep to understand business drivers, the current infrastructure, and technical requirements.

As part of the Backup and Recovery assessment, a qualified analyst works with your staff to perform a detailed examination of the current configuration. GCSIT will provide remediation recommendations for any items found in the Backup and Recovery assessment that sit outside of best practices. These topics are all discussed during follow-up workshops with formalized documentation compiled into a report identifying areas where potential configuration or operational considerations.

After the assessment phase of Onboarding, GCSIT Team Members work with defined customer point(s) of contact to plan how design and implementation of the ongoing service set will be delivered. Planning establishes organizational service level goals prioritized by business group and business outcome.

The On-Boarding Process includes clear timelines and transition goals aligned to meet those desired outcomes. During this phase, GCSIT creates customer-specific contact, how-to, and point-in-time environmental documentation to be reviewed and approved by your defined point(s) of contact. This information will also be uploaded to and made available from the Shared Documentation Platform that GCSIT provides as part of the ongoing GEMS Service.

gems operational excellence 1OPERATIONAL EXCELLENCE

Your PPM will continue to act as your single point of contact. Alongside this, GCSIT has a defined set of processes and responsibilities designed to ensure regular and thoughtful communication and advocacy for our GEMS clients. Foremost among these activities are your regularly scheduled Stewardship meetings.

Regular Stewardship is an ongoing process that provides an opportunity to combine forces across GCSIT departments and your team to increase understanding, overcome any issues and resolve the best solutions & strategies for your needs. In each stewardship meeting, we look at what GCSIT is working on, what’s working, why it’s working and how we can make it work better.

GCSIT Stewardship builds a unified vision, transfers knowledge to you team members and engages in proactive and continuous improvement through analysis, communication and partnership. It is an ongoing process that brings key players from GCSIT and your team together to address constantly-changing user and business needs and execution of services delivery.

Through GCSIT’s commitment to operational excellence you are ensured a predictable, reliable, accountable services delivery partner who can help to drive down costs while providing transparency, increasing efficiency, productivity, and end user satisfaction

Managed Backup & Recovery Program

Your GEMS Managed Backup and Recovery Program allows you the flexibility to choose from a set of offerings specially designed to drive down costs and ensure uptime and business continuity. Additionally, if you have unique needs, our engineers will work with you to design a custom solution to best fit your business resiliency requirements.

  •  VEEAM - Management, Monitoring & Recovery
  • Commvault - Management, Monitoring & Recovery
  • Axcient - Management, Monitoring & Recovery
  • Dell Data Protection – Management, Monitoring, & Recovery
  • Amazon Web Services

Reduce burden on IT having GCSIT's Experts deliver dependable, consistent management and multi-tiered support of your organization’s Enterprise Backup and Recovery solutions. 

For more information or to begin putting GEMS to work for you, please call GCSIT at 866.424.2766